To Shipping the package we use Express mail service (EMS) and Internasional Fast Packages (CP). Express Mail Service (EMS ) Internasional Fast Packages (CP) is This international shipping service is used through Indonesian POST, This shipment is guaranteed to be 100% safe through customs, in shipping the package we need a little longer but we will try to complete the shipping documents so you can receive the package safely.
EMS (EE) : 6 – 8 days business days (WorldWide)
International Fast Package (CP) : 9 – 12 days business days (WorldWide)
note: Delivery time may change from the shipping schedule information above, because of several factors; natural disasters in the area of transit, overload packages and others.
As long as we are contacted before your order leaves our warehouse (before 12 hours from your order) we can change your order or shipping address. Please send with your full name, e-mail address, and new order or shipping address. You want your order to be sent to :
info@ammobotanicals.com
Once received, we will update your order or shipment.
All orders are both processed and shipped same-day, Monday through Friday, as long as they are placed before 3PM Indonesian Time. Orders placed on Saturday are same-day when placed before 12AM Indonesian Time.
If placed before the cut-off time, your order will ship same-day anywhere between 1 AM and 3 AM Indonesian Time.
Unfortunately, delays do happen every once in a while, and most of the time it is out of our control. If a delay does happen, please contact us and we will try and resolve it for you, however, EMS Courier should be your first point of contact in these cases.
In the case where a package says delivered to the right address, but the customer has not received, we recommend that the customer asks others at the residence first. It is very common for another person in the household to have received the package – so please check with anyone else living at the residence first. In rare cases, a neighbor may also accidentally have the package. These are common issues, but in rare cases, USPS may know more information if there was a mistake on their end so it is recommended to call them. If you have exhausted these options, please message customer support to assist.
Yes, of course. Giving a tracking number will be given 1 day after the order, because we will process many package ship, we will send tracking evidence to your email. If you dont immediately receive a shipment notification or tracking, dont panic. Sometimes tracking, sometimes it takes 5 hours or more to process through our queue. to check the tracking number you can go to the official Express Mail Service (EMS) website:
http://ems.posindonesia.co.id/
Yes, most definitely. If your package is hold or lost, we will guarantee re-delivery for free (on order 1 to 10 kilos), for bulk orders, you only pay 50% of the initial price.